2024
Quote / Testimonial:
GP Patient Survey Report (July 2024)
Patient Experience
Your local GP services
- 66% find it easy to get through to this GP practice by phone
- 68% find it easy to through to this GP practice using their website
- 61% find it easy to through to this GP practice using the NHS App
- 92% find the receptionists and Administrative team at this GP practice helpful
- 55% usually get to see or speak to their preferred healthcare professional when they would like to
- 83% knew what the next step would be after contacting their GP
- 84% knew what the next step would be within 2 days of contacting their GP practice
- 67% described their experience of contacting their GP practice as good
Your last appointment
- 62% were offered a choice of time or day when they last tried to make a GP appointment
- 7% were offered a choice of location when they last tried to make a GP appointment
- 74% felt they waited the right amount of time for their last GP appointment
- 89% say the healthcare professional they saw or spoke to was good at listening to them during their last GP appointment.
- 93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last GP appointment.
- 77% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last GP appointment.
- 94% felt the healthcare professional they saw had all the information they needed about them during their last GP appointment.
- 97% had confidence and trust in the healthcare professional they saw or had all the information they needed about them during their last GP appointment.
- 92% were involved as much as they wanted to be in decisions about their care and treatment during their last GP appointment.
- 95% felt their needs were met during their last GP appointment.
Your health
- 70% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Overall experience
- 79% describe their overall experience of this GP practice as good
Please click here to download the GP Patient Survey July 2024.
2023
Quote / Testimonial:
GP Patient Survey Report (3 January to 3 April 2023)
Results were published on 13 July 2023. Data was collected from 3 January to 3 April 2023.
Patient Experience
Your local GP services
- 73% find it easy to get through to this GP practice by phone
- 92% find the receptionists at this GP practice helpful
- 59% are satisfied with the general practice appointment times available
- 20% usually get to see or speak to their preferred GP when they would like to
Making an appointment
- 76% were offered a choice of appointment when they last tried to make a general practice appointment
- 80% were satisfied with the appointment they were offered
- 97% took the appointment they were offered
- 65% describe their experience of making an appointment as good
Your last appointment
- 85% were given a time for their last general practice appointment
- 86% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
- 88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
- 89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
- 87% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
- 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
- 99% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
- 94% felt their needs were met during their last general practice appointment
Your health
- 82% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Overall experience
- 79% describe their overall experience of this GP practice as good
Please download the GP Patient Survey 2023 report.
Practice Appointment Data Analysis Report (Jan 2023 to April 2023)
Period: 1 January 2023 to 30 April 2023
Appointments
| Mode | Booked | DNAs |
| Face-to-face | 8303 | 570 |
| Telephone | 2544 | 0 |
| House Visit | 988 | 7 |
| GP Appointments | 6847 | 178 |
| Other (Nursing team, Phleb,..) Appointments | 4988 | 399 |
| Total Appointments Booked | 11,835 | 577 (4.9%) |
Source: Data collected from EMIS system between 1 Jan 2023 to 30 April 2023.
AskmyGP (including admin/reports/medicals/sick notes/advice)
| Total request received | 15,665 |
| Average request per day | 191 requests per day |
Source: Data collected from askmyGP between 1 Jan 2023 to 30 April 2023.
Telephone Calls
| Total calls that queued | 19,402 |
| Calls Answered | 17,309 |
| Percentage of answered calls | 89.15% |
| Average calls per day | 211 per day |
| Busiest Day | Monday & Tuesday (Between 220-265 calls) |
Source: Data collected from Telephone system between 1 Jan 2023 to 30 April 2023.