Survey Reports

2025

Quote / Testimonial:
Patient Survey 2024-25

Please click here to find out the patient survey report.

    2024

    Quote / Testimonial:
    Patient Survey 2023-24

    Please click here to find out the patient survey report.

    GP Patient Survey Report (July 2024)

    Patient Experience

    Your local GP services

    • 66% find it easy to get through to this GP practice by phone
    • 68% find it easy to through to this GP practice using their website
    • 61% find it easy to through to this GP practice using the NHS App
    • 92% find the receptionists and Administrative team at this GP practice helpful
    • 55% usually get to see or speak to their preferred healthcare professional when they would like to
    • 83% knew what the next step would be after contacting their GP
    • 84% knew what the next step would be within 2 days of contacting their GP practice
    • 67% described their experience of contacting their GP practice as good

    Your last appointment

    • 62% were offered a choice of time or day when they last tried to make a GP appointment
    • 7% were offered a choice of location when they last tried to make a GP appointment
    • 74% felt they waited the right amount of time for their last GP appointment
    • 89% say the healthcare professional they saw or spoke to was good at listening to them during their last GP appointment.
    • 93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last GP appointment.
    • 77% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last GP appointment.
    • 94% felt the healthcare professional they saw had all the information they needed about them during their last GP appointment.
    • 97% had confidence and trust in the healthcare professional they saw or had all the information they needed about them during their last GP appointment.
    • 92% were involved as much as they wanted to be in decisions about their care and treatment during their last GP appointment.
    • 95% felt their needs were met during their last GP appointment.

    Your health

    • 70% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

    Overall experience

    • 79% describe their overall experience of this GP practice as good

    Please click here to download the GP Patient Survey July 2024.

    2023

    Quote / Testimonial:
    Patient Survey 2022-23

    Please click here to find out the patient survey report

    GP Patient Survey Report (3 January to 3 April 2023)

    Results were published on 13 July 2023. Data was collected from 3 January to 3 April 2023.

    Patient Experience

    Your local GP services

    • 73% find it easy to get through to this GP practice by phone
    • 92% find the receptionists at this GP practice helpful
    • 59% are satisfied with the general practice appointment times available
    • 20% usually get to see or speak to their preferred GP when they would like to

    Making an appointment

    • 76% were offered a choice of appointment when they last tried to make a general practice appointment
    • 80% were satisfied with the appointment they were offered
    • 97% took the appointment they were offered
    • 65% describe their experience of making an appointment as good

    Your last appointment

    • 85% were given a time for their last general practice appointment
    • 86% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
    • 88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
    • 89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
    • 87% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
    • 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
    • 99% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
    • 94% felt their needs were met during their last general practice appointment

    Your health

    • 82% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

    Overall experience

    • 79% describe their overall experience of this GP practice as good

    Please download the GP Patient Survey 2023 report.

    Practice Appointment Data Analysis Report (Jan 2023 to April 2023)

    Period: 1 January 2023 to 30 April 2023

    Appointments

    ModeBookedDNAs
    Face-to-face8303570
    Telephone25440
    House Visit9887
    GP Appointments6847178
    Other (Nursing team, Phleb,..) Appointments4988399
    Total Appointments Booked11,835577 (4.9%)

    Source: Data collected from EMIS system between 1 Jan 2023 to 30 April 2023.


    AskmyGP (including admin/reports/medicals/sick notes/advice)

    Total request received15,665
    Average request per day191 requests per day

    Source: Data collected from askmyGP between 1 Jan 2023 to 30 April 2023.


    Telephone Calls

    Total calls that queued19,402
    Calls Answered17,309
    Percentage of answered calls89.15%
    Average calls per day211 per day
    Busiest DayMonday & Tuesday (Between 220-265 calls)

    Source: Data collected from Telephone system between 1 Jan 2023 to 30 April 2023.