Zero Tolerance Policy

Our Commitment to a Safe and Respectful Environment

At Flixton Road Medical Centre, we are committed to providing high-quality care to all our patients in a safe, supportive, and respectful environment. In return, we expect our staff and other patients to be treated with courtesy and respect at all times.
We have a zero tolerance policy towards:
  • Abusive, aggressive or violent behaviour – whether verbal or physical
  • Threatening language or intimidation
  • Discrimination of any kind
  • Malicious allegations or defamatory comments
  • Persistent or unreasonable demands that disrupt the practice’s operations
Such behaviour will not be tolerated under any circumstances. We reserve the right to take appropriate action, which may include:
  • Issuing a formal warning
  • Removing individuals from the practice premises
  • Informing the police, where necessary
  • Removing patients from our list in accordance with NHS policy
Our team is here to help you. Please treat our staff with the same respect you would expect to receive.
Thank you for your understanding and cooperation.
Dee Radcliffe
Assistant Practice Manager
Flixton Road Medical Centre