Suggestions & Complaints
The Practice has a complaint’s procedure, which ensures that all complaints are dealt with swiftly and effectively.
- If you wish to make a complaint, please write to our Assistant Practice Manager, who will decide how best to undertake the investigation.
- You can normally expect to receive an acknowledgement response within three working days.
- We will attempt to investigate and provide a detailed response as quickly as possible. Some complaints may take longer than others, so we do not want to offer any specific timescale. However, throughout the investigation, l will keep you up to date with the progress and this can be by telephone, or letter and will be as agreed with you.
Should there be any learning outcome, you will be provided with what actions have been taken to prevent any future recurrence. - Our Practice is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and if necessary, put right any problems you have identified.
- We have to respect our duty of confidentiality to patients. A patient’s consent will be required if a complaint is not made by that patient in person
- If you need assistance with making a complaint, Trafford have an Independent Advocacy service (ICA) that can help you tel: 0808 801 0390.
Please view our complaints leaflet here.
If you remain dissatisfied you may telephone or write to:
Greater Manchester ICB
Trafford ICP,
Trafford Town Hall,
Talbot Road,
Stretford,
M32 0TH
Email: gmicb-tr.mail@nhs.net
or
The Parliamentary and Health Service Ombudsman
Millbank Tower,
Millbank,
London,
SW1P 4QP
Tel: 0345 0154033 or https://www.ombudsman.org.uk