Appointments

Contact your GP online

If you need help with medical or admin request, you can contact us online.

Submit a new request

Find out about the NHS App and other ways to manage your appointments here

Routine Appointments

Requesting a routine appointment

Routine appointments are for medical advice and care that is not urgent. Patients will be seen by the next available GP. If you prefer to see a specific GP, please let us know; however, this may result in a longer wait.

    Online Request

    Complete the Routine Appointment Request Form, Monday to Friday 8am to 4pm.

    Online Request form

    By Phone

    Call us on 0161 748 2021, Monday to Friday from 8am to 6:30pm.

    Call the practice

    In person

    Visit us and speak with a receptionist, Monday to Friday from 8am to 6:30pm.

    How to find us

    When you get in touch, we’ll ask what you need help with. All requests are triaged according to priority rather than the time they were received.

    Please note: All phone calls are recorded for quality and safety.

    Urgent (Same Day) Appointments

    Requesting a Same-Day Appointment

    If you need medical help today (Monday to Friday) for a problem that is urgent but not a life-threatening emergency, please submit a request via AskmyGP or telephone the practice.
    Our Care Navigation Team will check availability and book you into an on-the-day appointment if one is available.

    Please note: All phone calls are recorded for quality and safety.

    Call the practice

    Our care navigation team will ask about your symptoms to ensure you are seen by the most suitable healthcare professional. For same-day appointments, patients will be offered the next available GP.

    Complete an online request form

    Non-urgent advice: Life-Threatening Emergency — Call 999

    If you have a life-threatening emergency (such as chest pain, breathing difficulties, severe bleeding), call 999 or visit A&E immediately.

    If you need medical help when we are closed, call NHS 111 or visit 111.nhs.uk for 24/7 advice and assistance. You can also visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.

    What to Expect When You Contact Us

    When you call the practice, our Care Navigation Team will ask a few questions to understand your health needs.
    This helps us make sure you are seen by the right professional at the right time.

    We use this approach to make your care more efficient and ensure priority is given where it’s most needed.

    Depending on your needs, we may offer:

    • A telephone consultation with a GP or nurse
    • A face-to-face appointment at the practice
    • Advice on self-care or signposting to other services

    If calling, please try as early as possible after 8am for same-day assessment.

    Seeing the Right Healthcare Professional

    You may not always need to see a GP. Depending on your concern, you may be offered an appointment with a:

    • Clinical Pharmacist – for medicines advice and reviews
    • First Contact Physiotherapist – for muscle or joint problems
    • Mental Health Practitioner or other specialists in our team

    This ensures you get the most appropriate care from the right expert, often with shorter wait times.

    Your appointment

    However you choose to contact us, we may offer your consultation in different ways, depending on your needs.

    • Phone appointment – A GP or healthcare professional will call you. These calls are now timed, and we aim to phone you as close to the scheduled time as possible.
    • Face-to-face appointment – You’ll come in and see a doctor or nurse at the surgery.
    • Video call – We may offer a secure video consultation, which you can join from your smartphone, tablet, or computer.
    • Text or email – Sometimes we can answer your query or send advice through a secure message.

    Please note: All phone calls are recorded for quality and safety.

    Cancelling an Appointment

    To view or cancel your appointment

    Cancel online via the NHS App or Patient Access
    Just open your chosen app to avoid waiting in phone queues!

    Call us on 0161 748 2021
    Use our 24 hour ‘check and cancel service’ by calling the practice.

    Reply CANCEL
    Text CANCEL in reply to your appointment reminder SMS

    • Please cancel as soon as possible so we can offer the appointment to someone else.

    If you need help when we are closed

    If you need medical help when the surgery is closed:

    Out of hours and NHS 111

    You can visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.

    Call NHS 111 or visit 111.nhs.uk

    • They can arrange an out-of-hours GP appointment if needed
    • Available 24 hours a day, 7 days a week
    • Get advice on what to do next

    Non-urgent advice: When to Seek Urgent Care

    If you have a life-threatening emergency, call 999 or visit A&E.

    Community Pharmacies

    Pharmacists can offer advice and treatment for minor illnesses like coughs, colds, sore throats, stomach issues, and aches and pains. If your symptoms suggest something more serious, they can guide you to the right healthcare professional.

    Pharmacists are highly trained in medicine use, illness management, and health advice. Many pharmacies are open late and on weekends, and no appointment is needed. Most have a private consultation room for confidential discussions.

    Find a pharmacy

    Learn about Pharmacy First

    If you need help with your appointment

    Please let us know about any of the following:

    Any other communication or access needs
    For example, if you need an interpreter, easy-read materials, or wheelchair access.

    Who you’d prefer to hear from
    Let us know if there’s a specific doctor, nurse, or other health professional you’d like to respond.

    How you’d like to be contacted
    Choose from phone, face-to-face, video call, text, or email — whichever suits you best.

    Flixton Road Medical Centre offers a full interpreting service including sign language for routine appointments only.

    Interpreters need to be booked in advance and are not available for same day appointments.

    Home visits

    Whilst we encourage our patients to attend the surgery—where we have the best equipment and facilities available—we understand that this is not always possible.

    You may request a home visit only if you are housebound or too ill to attend the practice.

    • Please call 0161 748 2021 before 11:30 AM to request a visit.
    • Our team will ask for details about your medical condition to help us assess your needs.
    • A doctor may call you beforehand to discuss your request.

    A doctor will only visit you at home if they believe that your medical condition requires it.

    Extended Access Appointments

    Evening and weekend appointments are available locally with nearby practices through our Primary Care Network.
    Ask reception or call to book.

    Help with Online Services

    Need help registering or booking online?
    Visit our Online Services Help page or call reception for assistance.

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