Booking an appointment
askmyGP
We use a system called askmyGP which is an easy way to ask for any kind of help from the practice and request an appointment.
Link: askmyGP
- The AskMyGp service is available from 8am – 3pm Monday to Friday (excluding Bank Holidays)*.
- We aim to respond to your request within 5-7 days. The askmyGP service is not an emergency service. If you feel that your request cannot wait then you may wish to seek assistance from 111 (who can arrange an appointment at the Walk in Centre, usually on the same day, or your local pharmacy if you feel that you cannot wait until we contact you
- You can request a particular doctor (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call.
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge.
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP.
Please contact us on 0161 748 2021.
However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
askmyGP | How it works – for the patients, and for the practice
How to cancel an appointment
If you need to cancel an appointment at the surgery, please contact us on 0161 748 2021. Alternatively, you can reply CANCEL to the text message you will have received confirming your appointment (Applicable to those patients with a valid mobile number registered to their record)
Extended hours (Evenings and weekends)
Additional evening and weekend appointments are available for our patients to see a GP, Nurse or Phlebotomist between 18:30 and 20:00 Monday to Friday, between 09:00 and 17.00 Saturday and Sunday.
Alternatively, patients may attend the Walk-In Centre at Trafford General Hospital which is open daily from 08:00 to 20:00. Please contact 111 to book an appointment for the walk-in centre.
Urgent Appointment
If you need help when we are closed. If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please can you help us by calling 0161 748 2021 before 11:30am.
You may only request a home visit if you are housebound or are too ill to visit the practice.
You will be asked to provide suitable details regarding your request for a home visit.
You may be contacted by one of the doctors before a home visit, a doctor will only visit you at home if they think that your medical condition requires it.
