Flixton Road Medical Centre Patient Participation Group (PPG) minutes 8th November 2022
Attendees:
- Dr M A Khan (Chair)
- Dee Radcliffe (Assistant Practice Manager)
- Justine Alderman
- Marcelle Holt (Secretary)
- Jill Trout
- Sandra Everett
Apologies:
| Subject | Description | Raised by | Action by |
| 1. Welcome, Introductions & apologies | The Chair welcomed PPG members to the meeting. Ms Lesley Gillespie introduced the new assistant Practice manager Dee Radcliffe who will be picking up Hayley’s role and will support the PPG meetings from today. | ||
| 2. Minutes & actions arising from the last meeting | The minutes for the previous meeting have been reviewed by attendees and there were no objections. | ||
| 3. Update & news form the GP practice | The Group received an update on the Flu Clinic. The practice has been delivering the Flu vaccine programme targeting. Utilising text messaging to encourage take-up and attend drop-ins. Some group members stated they had attended the vaccine drop-in, were well-organised, and gave plenty of flexibility. The group heard that the Nasal flu vaccine could only be accessed via an appointment as the practice can only order a limited amount at a time.The practice has noted a decline in take-up of the flu vaccine. At present, the reasons for this are unclear. The Practice speculated on reasons why take up make be lower, such as a reduction in face-to-face appointments reduced the opportunity to promote the vaccine. The final clinic is happening this Saturday; however, patients can still continue to book. Despite the challenges in the reach patients, the group heard that the practice is performing in the top 10% of Trafford in respect of vaccine take up. The group received an update on the volume of appointments and enquiries. The practice has carried out 3,090 appointments And 2,091 Nurse appointments The average time to receive a returned call from a GP is one to two days. The practice received 200 telephone calls a day Before Ask my GP, the average wait time for an appointment was two to three weeks. And now, a patient will receive a call back from a doctor in one to two days, which demonstrates s significant improvement for patients. There were no complaints discussed at this month’s meeting. | ||
| 4. Patient’s feedback, suggestions & comments | Members of the group offered feedback on the practice and suggestions: A member asked if it was possible to present the practice data alongside national or boroughwide data to see how the practice is performing. A member shared their experience of having to start again with a new doctor on a similar issue. The Chair advised there is ongoing work to ensure continuity. The group discussed Ask my GP further, and the Chair shared that the practice has not seen a downturn in numbers of people contacting by telephone., | ||
| 5. Any other business | There was no other business. | ||
| 6. Date of next meeting | Tuesday 7 February 2023 |
