PPG Meeting Minutes – 7 February 2023

Flixton Road Medical Centre Patient Participation Group (PPG) minutes

Tuesday, 7 February 2023

Attendees:

- Dr M A Khan (Chair)
- Lesley Gillespie (Practice Manager)
- Dee Radcliffe (Assistant Practice Manager)
- Jill Trout

Apologies: Marcelle Holt (Secretary), Sandra Everett and Justine Alderman

Subject	Description	Raised by	Action by
1. Welcome, Introductions & apologies	The Chair welcomed everyone to the meeting, apologies as noted above.
2. Minutes & actions arising from the last meeting	The draft minutes of the meeting held on the 8 November 2022, where previously reviewed by the PPG members, any necessary revisions have been made. The minutes are deemed to accurately reflect what was discussed and agreed during the meeting. The final version of the minutes was presented at the meeting for final approval. Due to the number of attendees the meeting was not quorate, therefore, the minutes will be resubmitted for final approval at the next meeting on Tuesday 16 May 2023.		Dee Radcliffe
3. Matters arising	A PPG member had asked if it was possible to present the practice data alongside national or boroughwide data to ascertain how the practice is performing- Please see the patient survey item 5 on the agenda
4. Ms Sarah Holtom (Mental Health Practitioner)	A presentation was delivered by Primary Care Mental Health Mental Health Practitioner (MHP) Ms Sarah Holtom. Ms Holton gave an overview of her role as a MHP, and the topic highlights coveredPeople MHP work with Any patient where there is a concern about their mental health, such as: People in emotional distress and experiencing difficult life events (such as housing, employment, benefits) which they say are affecting their health and wellbeing People with a history of mental illness and are now distressed and at risk of stepping into crisis They don’t need to see a GP first – can book straight in with me. Or can be booked after seeing a GP or other healthcare professional at the practice. 18+ years old. They don’t need a formal mental health diagnosis. MHP is not a crisis service – if imminent risk present the patient would need to access duty doctor or existing crisis service provision via 111/999/A&E. The chair thanked Ms. Holtom for her time and the valuable contribution to the meeting.
5. Patient Survey	The practice initiated a patient survey in December 2022, to 4 February 2023 on the practice website, a total of 1093 responses were received. The results were analysed by reviewing the results of each question, to determine the frequency and percentage of each response. Charts and graphs were created to visualise the data. The management team interpreted the data to identify the strengths and weaknesses of the practice. The anonymised data results were published on our website. A presentation of the data and results was prepared for the members to consider.
6. Ms Ruth Hardwick Clinical Pharmacist	A presentation was delivered by our inhouse clinical pharmacist Ms Ruth Hardwick. Ms Hardwick gave an overview of her role as a Clinical Pharmacist, and the topic highlights covered: – To contribute to improve health outcomes in long-term conditions as a member of the multidisciplinary primary care team Management of patients with chronic diseases to proactively manage patients with complex polypharmacy To provide specialist knowledge and advice on pharmaceutical matters, including cost-effective prescribing and clinical guidelines for disease treatment Clinically assess and treat patients using expert knowledge of medicines for specific disease areas Provide specialist expertise in the use of medicines whilst helping to address public health and social care needs and tackling inequalities Reviewing patient’s acute medicines requests Complete discharge and clinic letters To provide structured medication reviews To provide advice and support for patients with self-limiting conditions To work to improve communication about medication-related issues between the practice and other care providers Develop relationships and work closely with other pharmacy professionals across the wider health and social care economy To lead on implementation of safe and efficient repeat prescribing systems To support practice achievement of key Impact and Investment Fund and QOF targets as required Provide leadership on person centred medicines optimisation and quality improvement The chair Thanked Ms. Hardwick for her time and her valuable contribution to the meeting.
7. NHS Health Checks	Agenda item submitted by member Background NHS Health Check for 40- to 74-year-olds, are patients currently being invited for this, as a patient in this age group I don’t remember having had a recent invitation, was this put on hold during Covid and if so when will they be re-introduced. Discussed It was noted that the NHS health checks were restarted in April 2022, the practice invite a minimum of 10% of our patients for a health check. The check is designed for any patient without other underlying problems.
8. Blood tests	Agenda items submitted by member Background Blood test results. Knowledge Patients registered with practices where blood test results are available on-line via the practice website rather than having to contact the practice for the result. Is this an option or open for consideration at our practice Discussion Patients have online access to their medical record via the NHS App, a request for a detailed coded record can be made by submitting a request form. It is noted that medication and allergies are mandatory for display. Blood results are not routinely selected unless specifically requested for the following reasons: – Blood results are particularly hard to interpret, if the patient has sight of the results before the clinician, and the result is showing not normal, this may cause distress until the patient has clarified the result with the clinician.
9. Any other business	Attendance It was suggested that if attendance level is low, that maybe the meeting can be rescheduled when most of the attendees can participate. No other business was discussed. The chair deemed the meeting closed.
10. Date of next meeting	The date of Tuesday 16 May 2023 has been proposed for the next meeting Date circulated for members to confirm their attendance.

Date published: 18th April 2023
Date last updated: 18th April 2023