Flixton Road Medical Centre

PPG Meeting Minutes – 16 May 2023

Flixton Road Medical Centre Patient Participation Group (PPG) minutes

Tuesday 16 May 2023,
Venue Flixton Road Medical Centre

Attendees:

    • Dr M A Khan (Chair)
    • Lesley Gillespie (Practice Manager)
    • Dee Radcliffe (Assistant Practice Manager)
    • Jilly Trout
    • Sandra Everett
    • On-line Marcelle Holt (Secretary and Justine Alderman)

Apologies: None

SubjectDescriptionRaised byAction by
1. Welcome, Introductions & apologiesThe Chair Dr Khan welcomed everyone to the meeting, apologies as noted above.
2. Minutes & actions arising from the last meetingThe draft minutes of the meeting held on the 7 November 2022 and 7 February 2023, were resubmitted for final approval.

The minutes were accepted by members as a true and accurate record of the meeting.

3. Matters arisingA PPG member had asked if it was possible to present the practice data alongside national or boroughwide data to ascertain how the practice is performing – Please see the patient survey item 6 on the agenda for Practice Data Analysis.
4. Presentation- Ms Mariana Costenla (PCN Dietician)A presentation was delivered by Primary Care Network dietician Ms Mariana Costenla.
Ms Costenla gave an overview of her role as a dietician, and the topic highlights covered.
Dieticians available for our patients – General Dieticians – (if diagnosed) IBS, Coeliac, weight issues.
Gastro Dietician – management of coeliac / IBS if out of control and use of (Fodmap)- fermentable oligosaccharides, disaccharides, monosaccharides, and polyols, which are short-chain carbohydrates (sugars) that the small intestine absorbs poorly. Some people experience digestive distress after eating them.The chair thanked Ms. Costenla for her time and the valuable contribution to the meeting.
5. Pride in
Practice –
LGBTQ
The practice has been working with the LGBTQ foundation, the Pride in Practice programme works with GP practices, dental surgeries, pharmacies, and optometrists to ensure that all lesbian, gay, bisexual and trans people have access to inclusive healthcare that understands and meets the needs of our communities.
Our policies and procedures all reflect our commitment.
The practice had attained the ‘Gold Award’.
PMN- the practice is now a homeless friendly practice and have received a bronze award for the work with the CAHN (Caribbean & African Health Network).
6. Practice data
Analysis
The practice data analysis for Jan 2023 to April 2023 was submitted for discussion Appointments.

Appointments

ModeBookedDNAs
Face-to-face8303570
Telephone25440
House Visit9887
GP Appointments6847178
Other (Nursing team, Phleb,..) Appointments4988399
Total Appointments Booked11,835577 (4.9%)

Source: Data collected from EMIS system between 1 Jan 2023 to 30 April 2023.


AskmyGP (including admin/reports/medicals/sick notes/advice)

Total request received15,665
Average request per day191 requests per day

Source: Data collected from askmyGP between 1 Jan 2023 to 30 April 2023.


Telephone Calls

Total calls that queued19,402
Calls Answered17,309
Percentage of answered calls89.15%
Average calls per day211 per day
Busiest DayMonday & Tuesday (Between 220-265 calls)

Source: Data collected from Telephone system between 1 Jan 2023 to 30 April 2023.

Members received the data analysis; any feedback will be submitted at the next meeting scheduled for Tuesday 12 September 2023 at 12:30 pm.

7. Returning to normal after Covid (PPG Member Question)Discussion
This question was submitted by a member of the panel
The following was noted,

  • The practice is already back to normal, FRMC continued with f2f nurse or GP appointments during the pandemic. Patients can request a f2f or telephone appointment.
  • From May 23, 2023, we have been able to resume spiro appointment following confirmation by NHS England and retraining of staff.
  • GPs now divided their time between home working and the practice. The clinics are staggard to limit the number of patients occupying the waiting areas.
8. Progress on MOTs
(PPG member Question)
This question was submitted by a member of the panel
The following was noted
Discussed
It was noted that the NHS health checks continued through the pandemic, the practice invite a minimum of 10% of our patients for a health check. We currently have 1814 eligible patients. Last year we invited more than 500 patients.
9. Covid VaccinesDiscussion
This question was submitted by a member of the panel
The following was noted.Spring boosters are available for our patients in the age range of 75 and over/care home patients and immunosuppressed.
We have vaccinated all our care home and housebound patients. Depending on the availability of the vaccine, the practice is hoping to schedule a clinic in the practice for 75+ patients who haven’t yet had their spring booster.
10. Any other businessSecretary
The post of secretary was discussed.
It was proposed that Dee Radcliffe, assistant practice manager, will take the responsibility for the minutes and agenda
The proposal was unanimously accepted.
No other business was discussed
The chair deemed the meeting closed.
11. Date of next meetingThe date of Tuesday 12 September 2023 at 12:30 pm has been proposed for the next meeting.
Date will be circulated for members to confirm their attendance.

 

Date published: 12th June 2023
Date last updated: 12th June 2023