Results from the 2023 survey
Results were published on 13 July 2023. Data was collected from 3 January to 3 April 2023.
Patient Experience:
Your local GP services
- 73% find it easy to get through to this GP practice by phone
- 92% find the receptionists at this GP practice helpful
- 59% are satisfied with the general practice appointment times available
- 20% usually get to see or speak to their preferred GP when they would like to
Making an appointment
- 76% were offered a choice of appointment when they last tried to make a general practice appointment
- 80% were satisfied with the appointment they were offered
- 97% took the appointment they were offered
- 65% describe their experience of making an appointment as good
Your last appointment
- 85% were given a time for their last general practice appointment
- 86% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
- 88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
- 89% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
- 87% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
- 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
- 99% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
- 94% felt their needs were met during their last general practice appointment
Your health
- 82% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Overall experience
- 79% describe their overall experience of this GP practice as good
Please download the GP Patient Survey 2023 report.
